Negotiations
By the end of this workshop you will be able to plan, prepare and conduct negotiations in English. It will show you how to
- plan an effective negotiating strategy
- prepare for negotiation or series of negotiations
- conduct a negotiation to gain the desired short term and long term results
Meetings
By the end of this workshop, you will be able to carry out international meetings in English. It will show you how to
- manage meetings effectively to develop consensus, teamwork and collaboration
- manage disagreement and conflict in meetings
- chair meetings efficiently, and be clear about the objectives set for a meeting
Presenting
By the end of this workshop, you will be able to effectively present in English. It will show you how to
- better understand your audience
- organise and structure a presentation and to emphasise the key points you are making
- use body language for maximum benefit as well as dealing with questions effectively
Communication
By the end of this workshop you will be able to write clear and effective letters, memos and Emails in English. It will show you how to
- plan and organise your correspondence properly before sending it
- adopt appropriate style and tone for the situation
- open and close your correspondence properly
Telephone skills
First impressions are vital and are often formed over the phone; many deals are brought to close on the phone too. By the end of this workshop you will be able to deal with most situations over the phone. It will show will show you how to
- control the call
- speak with influence and handle difficult callers
- probe for information, make suggestions and close the call
Project Management
By the end of workshop you will be better able to effectively plan and organise projects to guarantee the project's success.
- Defining targets, objectives and project roles
- Employing dynamic management team-building techniques
- Monitoring, controlling processes and reporting on progress
Time Management
By the end of workshop you will learn how to plan and prioritize more effectively while managing interruptions and distractions.
- Identify typical time-wasters and set goals
- How to organize, prioritize and delegate
- Dealing with interruptions and on time-wasters
Virtual Teams
By the end of workshop you will be better able to build communication strategies, appreciating the impact of culture and distance on business.
- Developing awareness of your “team player preferences”
- Comparing and contrasting the challenges of working virtually
- Avoiding the virtual team PIT (personal, intercultural, technology)
Conflict Management
By the end of workshop you will have the self-awareness, solid communication skills, and motivation in order to resolve conflict.
- Build trust and credibility with colleagues and team members
- Increase your effectiveness in managing conflict
- Gain confidence in holding difficult conversations calmly and assertively
