BENFIELD COMMUNICATIONS TRAINING - TELEPHONING 2
Use the following options to complete the statements below:
soon / understand / wrong number / several times / spell / available / put / connect / take / called / as soon as possible / coming through / other line / speak up / engaged / message / calling
PROBLEMS
I’m sorry, I don’t
. Could you repeat that, please?
I’m sorry, I Could you
a little, please?
I’m afraid you’ve got the
.
I’ve tried to get through
but it’s always
.
Could you
that, please?
PUTTING SOMEONE THROUGH
One moment, please. I’ll see if Mr Jones is
.
I’ll
you through.
I’ll
you.
TAKING A MESSAGE
Can I
a message?
Would you like to leave a
?
I’ll tell Mr Jones that you
.
I’ll ask him to call you
FINISHING A CALL
Thanks for
. Bye for now.
I have another call
. I better run.
I'm afraid that's my
.
I'll talk to you again
. Bye.
Check
OK