Use the following options to complete the statements below:

would you mind / speaking / put me through to / please / hold / take / this is / could / I'd like / someone / I'm afraid / on urgent / line / just / from


ANSWERING & INTRODUCING
Good morning, Siemens Erlangen, Neil Benfield .
Who’s calling, ?
Could I your name, please?
Paul Smith speaking.
Hello, this is Neil Benfield Bosch.

ASKING FOR SOMEONE
speak to John Martin, please?
to speak to John Martin, please.
Could you John Martin, please?
Could I speak to in the sales department?

EXPLAINING ABSENCE
Mr Martin isn’t in at the moment.
Unfortunately, he’s away business.
I’m afraid he’s on another at the moment.

PUTTING SOMEONE ON HOLD
a moment, please.
Could you the line, please?
holding the line, please.