BENFIELD COMMUNICATIONS TRAINING - TELEPHONING 1
Use the following options to complete the statements below:
would you mind / speaking / put me through to / please / hold / take / this is / could / I'd like / someone / I'm afraid / on urgent / line / just / from
ANSWERING & INTRODUCING
Good morning, Siemens Erlangen, Neil Benfield
.
Who’s calling,
?
Could I
your name, please?
Paul Smith speaking.
Hello, this is Neil Benfield
Bosch.
ASKING FOR SOMEONE
speak to John Martin, please?
to speak to John Martin, please.
Could you
John Martin, please?
Could I speak to
in the sales department?
EXPLAINING ABSENCE
Mr Martin isn’t in at the moment.
Unfortunately, he’s away
business.
I’m afraid he’s on another
at the moment.
PUTTING SOMEONE ON HOLD
a moment, please.
Could you
the line, please?
holding the line, please.
Check
OK