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BENFIELD COMMUNICATIONS TRAINING - EMAILING 2
Use the following options to complete the statements below:
i'm afraid / dissatisfaction / overdue / announce / us to / glad / complain / you will be / query / unable / quite willing / would be pleased / regret / inform / careful consideration / please note that
OFFERING ASSISTANCE
Would you like
...?
We would be
to ...
We are
to ...
Our company
to ...
GIVING GOOD / BAD NEWS
We are pleased to
that ...
I am delighted
you that ..
pleased to learn that ...
We
to inform you that ...
it would not be possible to ...
Unfortunately we are
to ...
After
we have decided not to ...
COMPLAINING
I am writing to express my
with ...
I am writing to
about ...
the goods we ordered on have not yet arrived.
We regret to inform you that our order is now considerably
.
I would like to
the transport charges which seem unusually high.
Check
OK
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